Store
Press
Customer Service
Employment

Return Policy

For online purchases, the Product(s) shall be submitted for return within fourteen (14) days from the date of shipment, in their original condition, in the original packaging and must be accompanied by the pertineent sales receipt. Dream Collective will not accept merchandise that has been worn, used, altered or damaged. Sale-priced Products, or Products marked as “Final Sale” at the time of order, are final sale and cannot be returned, and Dream Collective will not issue any credit towards the return of said Product. If you feel the merchandise you received is defective, please contact info@dreamcollective.com for a replacement. If a replacement is not available and the merchandise is deemed defective a full refund will be issued.

Returns and exchanges will be processed within seven (7) to ten (10) business days of receipt. Please note that shipping charges for any returned item(s) are the Client’s responsibilty at the point of refund. Dream Collective will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier. Dream Collective reserves the right to refuse return of any merchandise that does not meet the above return policy. The price any returned Products that complies with Dream Collective’s Return Policy shall be reimbursed as soon as possible and, in any event, within thirty (30) days of the return of the Products by the Client to Dream Collective. Exchanges of Products that do not comply with the Return Policy may be accepted at the sole discretion of Dream Collective.

Repairs

Dream Collective offers repair service for merchandise purchased from an authorized retailed. Please return the Product to the store from which you purchased, and a sales associate will contact Dream Collective to facilitate a repair. The original sales receipt is required for all repairs. For products purchased through dreamcollective.com, please send an email to info@dreamcollective.com with images and a detailed description of the damage.

If damage arises from normal use of the product, we will repair the product without charge and return it to you. Please note that this warranty does not cover misuse or theft. Dream Collective does not provide repair service for products purchased through unauthorized retailers.

Order Cancellation

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after a Client receives an order confirmation or after the Client Card has been authorized. If the Client Card has already been authorized for the purchase and the order is canceled, we will issue a credit to the originial method of payment. If you wish to cancel or modify your order please contact info@dreamcollective.com withing twenty-four (24) hours of your order.

Please not that ideams are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email withing two (2) business days.

Payment Options

Dream Collective accepts MasterCard®, Visa®, American Express®, and Discover® as methods of payment. The transaction will be charged to the Client Card only after verifying the Client Card details, receiving credit authorization on the Client Card, and confirmaition of the Product availability, and the order is ready for shipment.

Shipping

As indicated at the time of purchase and by the order confirmation email, the Customer is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase. Flat shipping fees apply for Ground, Next Day and Second Day Air. The Customer shall select the shipping method when placing the order. Once the order is placed, the Customer will not be allowed to change the shipping method or address.

*Ground and Overnight are not available to Alaska or Hawaii.
All packages are shipped via FedEx.

Place of Delivery

The Products purchased on dreamcollective.com can only be delivered to addressed in the United States; to all 50 states including Alaska and Hawaii. Items cannot be shipped to P.O. boxes or APO/FPO addresses. For International Orders please see section below. Subject to receipt by Dream Collective ofthe full payment, deliveries shall be made to the address provided the time of placement of an order.
The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). Dream Collective shall not be responsible for any mistake by the Customer in the information provided at the time of the order confirmation.

If information relating to recipients is incorrect, Dream Collective may not be held liable for any delay or failure to deliver an order.

Delivery Period

Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from dreamcollective.com include one (1) to two (2) business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method i.e. FedEx Next Day, Second Day, Ground. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery is not available. DreamCollective is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

Receipt of Products

If Product(s) purchased on dreamcollective.com is received damaged, the Customer must notify Client Services immediately within forty-eight (48) hours by email info@dreamcollective.com. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Client Services representative. Client Services will then begin investigation with FedEx. Please note that this process generally takes between eight (8) and ten (10) business days.

International Orders

Please note that prices do not include international taxes and tariffs. The Client is responsible for paying all taxes and tariffs on the declared value of international orders. If the Client declines tax and tariff payment and the Product is forfeited at customs, the Client will be responsible for the cost of return shipping to the US.

International orders will ship within one (1) to two (2) business days. If you wish to ship international and your country is not available, you can place an order by emailing info@dreamcollective.com. Please provide your postal code so Dream Collective can calculate shipping costs.

Retention of Ownership and Transfer of Risks

Dream Collective shall retain full ownership of the Products ordered until payment has been received in full. Once the Product is shipped risks of loss or damage to said Products and any damage that may have occured shall be transferred to the Customer.